Terms and Conditions of Business

Terms and Conditions.


General: Any acceptance by the company of the customer’s order is conditional upon acceptance by the customer of these conditions which, unless otherwise agreed in writing, shall be the only conditions applicable to any contract entered into by the company for the sale of product to the customer. All other conditions, warranties, descriptions and representations inconsistent therewith express, implied, statutory or otherwise are hereby excluded except insofar as any statutory provisions, conditions warranties shall not be capable of being excluded.

Credit: Goods received in any month are due for payment on the 30 days from date of delivery unless otherwise stated on the invoice. Should the account remain unpaid by the 60th day credit facilities may be withdrawn. Credit facilities may also be withdrawn in the case of an account being continuously overdue. In default of payment as aforesaid interest will be charged and the option of the company against the customer at 3% per annum above Bank of England minimum lending rate for the time being in force from the date of payment until the date of receipt of payment.

In the event of non-payment in accordance with agreed terms or non-payment of one instalment when due, where payment is to be made by instalments, the whole of the price for the goods delivered shall immediately become due and payable and the company shall be entitled at its option either to withhold delivery in respect of all orders with the customer to cancel same.

Retention of Title: Goodfellow Inc will remain the rightful owner of all goods sold to the buyer if payment in full has not been received for current or delinquent invoices.

Availability of goods and transport: (if any), orders and contacts are subject to variation or cancellation at the election of the company if owing to an act of God, war, strike, lockouts, work to rule, fire, flood, drought, or any other causes whatsoever outside the control of the company, the company is unable to procure the goods, materials or transport for delivery thereof or if the goods, materials or transport are only available at increased cost to the company.

Prices: Unless otherwise express agreed by the company in writing, prices quoted in any contact, order, price list or otherwise are subject to increase without notice in the event of there being, prior to delivery of the goods any rise in market price of the goods or any increase to the cost of the company of, or caused by, materials, fuel, labour, transport, government or other duties or taxes.

Cancellations and Returns policy:

The Purchaser must inspect the Goods immediately upon receipt and shall notify the Seller in writing within 1 working days of delivery if the Goods are damaged or do not comply with any of the Contract. POD /Delivery note must be claused and photographic evidence given.

If the Purchaser fails to do so, then the Purchaser shall be deemed to have accepted the Goods. A telephone call does not constitute notification of non-acceptance.

If the purchaser, without the Seller’s written approval, processes the product to remove any perceived problem, a complaint won’t be handled. If the third party, without the Seller’s written approval, does some repairs or changes or even extra treatments on the delivered floor by the Seller, the complaint won’t be handled.

We are unable to refund for any unused & unopened packs due to your order being bespoke.

Limitation Goods will be accepted back into stock only, if notified in writing within 4 weeks and if they are received un-opened /un-damaged and are received by the company in a re-sellable condition. It is the responsibility of the purchaser to return the product to the company. A 25% re-stocking levy will be charged. On payment of the re-stocking charge a credit for the remainder will be issued.

Claims: Any claims of shortages or claims of damaged goods which are not either marked on the delivery note or notified in writing within one day of receipt of goods shall not be entertained by the company. Settlement of any such claim shall be strictly limited to the value of the goods.

Catalogues: All descriptive and sales catalogues, other advertising matter and price-lists are intended merely to represent a general idea of the goods described therein and none of these shall form part of the contract.

Carriage: Carriage charges to be determined and advised to customer at time of order.

Small order Charge: All orders with a value of less than £500.00 (goods & haulage value) are subject to a small order charge of £25.00 + VAT.